FAQ

What kind of products do you sell?
At Soulful Goods Co., we create tees, hats and other feel-good goods that speak to the soul, perfect for gifting or treating yourself. Everything is designed to make you laugh, feel seen, or just vibe a little harder with your day.

Do you have a size chart for your shirts?
Yes! There is one on each product page, but you can also scroll down to the bottom of this page to see the size chart as well.

Why did my order come in separate shipments? 
Since our tees are printed and shipped by our trusted print partner, and our hats are handmade in-house by us, they may ship separately. Don’t worry - everything is on its way to you and you won’t be charged extra for separate shipments!

Are your products made to order?
Yes! All of our products are made to order, which means we don’t keep piles of inventory sitting around. Instead, our items are created just for you once you place your order.

This helps us reduce waste, stay thoughtful with what we create, and focus on quality over quantity. It also allows us to offer more personalization and keep our collection fresh and ever-evolving.

How long will it take to get my order?
Because everything is made to order, most items ship within 3–5 business days. Once it’s out the door, shipping usually takes 3-7 business days, but of course you’ll get tracking info to keep an eye on it!

Do you offer free shipping?
Yep! We offer free shipping on U.S. orders over $50. It's our little way of saying thanks for shopping small.

What’s your return policy?
Because our items are made to order, we don’t accept returns. BUT if something isn’t right or arrives damaged, please reach out, we’ll take care of it...promise!

I made a mistake on my order — help!
It happens! Just email us at hello@soulfulgoodsco.com as soon as possible with your order number and what needs to be corrected. If your item hasn't gone into production yet, we’ll do our best to fix it!

Do you ship internationally?
Not yet, we’re currently shipping to U.S. customers only. But stay tuned!

Do you offer wholesale?
We off wholesale on our hats only, at this current time, we don't offer wholesale on our shirts at this time but plan to in the near future! If you're interested in carrying any of our items in your shop, please don't hesitate to reach out - hello@soulfulgoodsco.com

I have a question that wasn't answered, can you please help?
Absolutely! We are here to help you! Please send us an email to hello@soulfulgoodsco.com and we will be happy to assist you in any way we can.
 
If your questions is regarding an order and you wish to get a prompt response, please include your order number and address the problem clearly.